What is your shipping policy?
At Pookieee, we’re committed to delivering your orders safely and on time, wherever you are in India.
Shipping Areas: We ship pan-India, covering all states and major cities.
Processing Time: Orders are processed and dispatched within 1–4 working days from the date of purchase.
Delivery Time: Depending on your location, delivery usually takes 3–7 working days after dispatch.
Shipping Charges: Shipping fees are calculated at checkout and may vary based on product size, weight, and delivery location. We occasionally offer free shipping promotions — keep an eye out!
Order Tracking: Once your order is shipped, you will receive a tracking ID to monitor your package in real-time.
Packaging: We ensure your products are securely packed to avoid any damage during transit.
Delayed or Lost Shipments: If your order is delayed beyond the expected timeframe or lost, please contact our support team promptly for assistance.
What is your return policy?
We want you to love your purchase from Pookieee If you’re not completely satisfied, here’s how we handle returns and exchanges
You can request a return or exchange within 15 days of receiving your order
Eligible returns include products damaged during transit (please share unboxing video proof), wrong or defective items, and items significantly different from product description
Non-returnable items include minor shade or texture variations due to handmade products or digital displays, change of mind or incorrect size if size chart has been followed, and intimate or hygiene products (if applicable)
To start a return, contact our customer support within 7 days with your order details and issue Provide necessary proof (photos or video) if applicable Pack the product securely in its original packaging Ship back to the address provided by our team
For eligible returns, you can opt for an exchange or a refund Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the item Return shipping charges may apply unless the product is defective or damaged
Exchanges and returns are subject to our terms and conditions
Where is my order?
We’re sorry to hear that your order arrived damaged. At Pookieee, we want you to be completely satisfied with your purchase.
Please follow these steps to help us resolve it quickly:
Record a short unboxing video showing the damaged item and packaging.
Contact our customer support team within 7 days of receiving your order.
Share your order details and the video evidence with us.
Once verified, we will offer you a replacement or exchange at no extra cost. Your satisfaction and trust are our top priorities!
What if my order is damaged?
Please follow these steps to help us resolve it quickly:
Record a short unboxing video showing the damaged item and packaging.
Contact our customer support team within 7 days of receiving your order.
Share your order details and the video evidence with us.
Once verified, we will offer you a replacement or exchange at no extra cost. Your satisfaction and trust are our top priorities!
What are your shipping options and delivery times?
At Pookieee, we offer reliable shipping across India with fast delivery you can count on. Orders are usually processed and dispatched within 1 to 4 business days.
Delivery times vary depending on your location and shipping method, but typically take between 3 to 7 business days after dispatch.
We use trusted courier partners to ensure your package arrives safely and on time.
You will receive a tracking number once your order ships, so you can monitor your delivery in real time.
If you have any questions about your order or delivery, our customer support team is always ready to help.
How do I contact customer support?
You can reach out to us anytime — we’re here to help!
Phone: +91-2269711306
Email: support@pookieee.com
Feel free to call or email us with your questions, order concerns, or feedback. We aim to respond promptly and make your experience seamless.